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The Power of Recognition It’s no secret that praise pays.

Following the 2017 NAPBS Annual Conference, the importance of sustaining excellence from a verification department was emphasized in the Keynote address by Lee Cockerell of Lee Cockerell LLC, former EVP of Operations for the Walt Disney World Resort®. In the six-part series, “Managing a Verification Department”, Craig Caddell’s sixth installation talks about inspiring excellence in…

The Power of Work Teams

Part 5 of 6 – Tips from Craig’s Verification Tips on Staffing for The Art and Science of Verifications Distributed Leadership Provides Mentoring and Motivation If your verification department has more than 10 people, you should consider using work teams of 5 to 6 people each for these reasons: 1. Competition between teams makes the…

Measure a Trainee’s Progress

Part 4 of 6 – Tips from Craig’s Verification Tips on Staffing for The Art and Science of Verifications. As a sailor, knowing my position on a chart tells me where I am on the vast ocean. Being a trainee in a new job is similar: am I where I am supposed to be and…

Training your Verification Staff

Part 3 of 6 – Tips from Craig’s Verification Tips on Staffing for The Art and Science of Verifications. After talking with many CRAs over the years, I have found that training new verification staff often falls to the most senior verification staff and consists of “showing them the ropes.” This is not scalable and…

Qualifying and Training Staff Makes your Verification Department Effective

Part 2 of 6 – Tips from Craig’s Verification Tips on Staffing for The Art and Science of Verifications. Not every candidate has the attributes of a verifier. Understanding the traits of top performers will provide a framework for qualifying individuals as you build your verification team. Here, the wisdom is, a little research goes…

“Begin with the End in Mind” — Recruiting, qualifying, hiring and training your verifications staff.

  Part 1 of 6 — Tips from Craig’s Verification Tips on Staffing for the The Art and Science of Verifications Recruiting and Qualifying Staff Makes your Verification Department Effective A Holistic Approach to Managing I take a holistic approach to managing a verification department and rely on the wisdom of the old axiom, “Begin…

Valuing Verifications — Why Commoditizing Verifications Poses Grave Risk

by Craig Caddell I have watched the retail pricing of verifications and other screening services race to the bottom. Margins in our industry range from thin to non-existent. Some very high-volume screening firms have moved production to wherever the lowest cost of labor can be found (India, the Philippines, Mexico, etc.). In the process, these…