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The Power of Recognition It’s no secret that praise pays.

September 28, 2017

Following the 2017 NAPBS Annual Conference, the importance of sustaining excellence from a verification department was emphasized in the Keynote address by Lee Cockerell of Lee Cockerell LLC, former EVP of Operations for the Walt Disney World Resort®.

In the six-part series, “Managing a Verification Department”, Craig Caddell’s sixth installation talks about inspiring excellence in your staff through recognition. Verisys has aligned with Craig Caddell as an expert in running screening and in particular verification teams. The process of staffing, leading and empowering verifications teams is unique in the attention to detail and rigorous process entailed to deliver an impeccable product.

Verisys stands and the industry leader for health care screening and verifications with access to FACIS®, its proprietary data platform and leading edge technology to achieve 99.9% accuracy on verifications results.

By Craig Caddell

Empty praise is harmful. It sows seeds of doubt in the recipient and undermines the credibility of the person delivering it. Everyone knows when they are praiseworthy; some just have a harder time than others accepting it. But how do we give meaningful praise on a frequent basis if we’re not manufacturing it? Here are some tips to help you:

  1. Posting production metrics such as, “Completes per Hour per Person and Team” are an automatic form of public recognition for achievers.
  2. An absence of quality assurance issues is a sign that someone is growing. Speaking with the person at their workstation will make them feel seen and inspire them to keep up the effort.
  3. Finishing assigned orders early or on time is cause for celebration.
  4. Distribute frequent, achievable goals to different workers throughout the day or week and recognize those who meet them with verbal praise.

If you have a big goal like onboarding a new customer successfully; make sure to set clear expectations and communicate where the finish line is in advance. When your team crosses it, then celebrate it with a meal and be sure to toast the successful efforts of everyone while recognizing the extraordinary efforts of the few standouts.

Craig Caddell, Vice President of CRA Solutions at ClearStar has authorized Verisys to repost Craig’s Verification Tips.

Craig can be reached at craigc@clearstar.net

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